Globally Integrated Translation & Interpretation Services Provider Chang-Castillo and Associates Launches “Total Care” Premium Service Solution
Chang-Castillo and Associates brings comprehensive service brand Total Care to the highly fragmented translation and interpretation market. They have launched their innovative campaign called “Total Care” and are inviting industry users from across the world to discuss their current service challenges and learn how their new service brand provides unsurpassed results to their highly satisfied clientele.
The campaign and service brand is an outgrowth of research and testimony from worldwide customers that seemed to have a common appreciation for our thorough and customer-focused approach to quality service. “Chang-Castillo and Associates is known for quality, as it’s been the bedrock of our overall service architecture,” says Pablo Chang-Castillo, CEO of Chang-Castillo. He went on to say, “Since the founders and owners of the company are rated as some of the most respected professionals in the industry, we needed a brand strategy that maintained that standard throughout our service delivery.”
“We are thrilled to have completed our newly branded marketing strategy and with the help of a collection of top-tier staff and advisors, we’re confident that 2014 will be our growth transition year to providing client value-added services,” says Julien Brasseur, Chief Operations Officer of Chang-Castillo. Mr. Brasseur went on to say, “The Partners at CCA made a decision to deliver quality—we sometimes lose jobs on price, but we’re ok with that because we’re not a commodity item. “Generally, disappointed customers come back after experiencing problems that ultimately cost more had they used us to begin with.” Employees reinforce the Total Care value proposition. Andrea Barnett, Sr. Project Manager, says, “Don’t even try it! If you want to negotiate only on price—we deliver a very high customer satisfaction rate and I’m proud to be behind a company that is so committed to favorable client outcomes.”
Chang-Castillo and Associates is a leader in translation and Interpretation services, and for those who host international conferences or rely on simultaneous interpretation services frequently, they offer a free assessment of interpretation service providers at http://www.changcastillo.us.